Audio Line

Being placed on hold when calling your credit union for financial information can be frustrating-- no matter how short the wait. With AudioLine, our audio response system, you’ll no longer have to wait for an available member service representative. You’ll receive fast, up-to-date account information any time, any place, with this time-saving feature. Audio response offers many benefits to credit union members:

• Access to your accounts 24 hours a day, seven days a week. You can access account balances, do transfers or find out which checks have cleared.
• More privacy, tighter security. We’ll give you a PIN (personal identification number) to gain access to accounts.

INSTRUCTIONS for AUDIO LINE

Getting Started

• Call us at 860-444-5104 and we will immediately initiate this service for you.
• Then dial our AudioLine number 855-466-2616

MAIN MENU

Audio Response - Press 1
Rate Information - Press 2
Office Hours - Press 3
To end call - Press 9

Audio Response Menu

Enter account number followed by the pound sign

Enter pin # followed by the pound sign

Share account types & their numerical designations are as follows:

• Regular Savings Account – 1
• Checking (Share Draft) Account – 6 or 7
• Holiday Club Account – 8
• All-Purpose Club Account – 9
• Visa Sweep – 18
• Vacation Club Account – 19

For account info or to transfer funds - Press 1

• Balance and transaction information - Press 1
  • Balance on all accounts – Press 1
  • Balance on a specific account - Press 2
  • Transaction history - Press 3
    • Last five transactions - Press 1
    • Last five deposits - Press 2
    • Last five withdrawals - Press 3
  • Interest and dividend information - Press 6
  • Previous menu - Press 8
• Transfer funds - Press 2
• Request check - Press 3
• Stop payment - Press 4
• Change pin number - Press 7

Rate information - Press 2

• Consumer Loan Rates - Press 1
• VISA and Credit Rates - Press 2
• Share or CD Rates - Press 3
• Mortgage Rates - Press 4
• Previous Menu - Press 8
• End This Call - Press 9 

Loan calculations - Press 3

• Calculate loan payments - Press 1
• Calculate loan term in months - Press 2
• Calculate loan balance - Press 3
• To have a loan application mailed to you - Press 4
• To have a loan officer call you - Press 5

Access a different account - Press 5

To end call - Press 9