Audio Line

Being placed on hold when calling your credit union for financial information can be frustrating-- no matter how short the wait. With AudioLine, our audio response system, you’ll no longer have to wait for an available member service representative. You’ll receive fast, up-to-date account information any time, any place, with this time-saving feature. Audio response offers many benefits to credit union members:

  • Access to your accounts 24 hours a day, seven days a week. You can access account balances, do transfers or find out which checks have cleared.
  • More privacy, tighter security. We’ll give you a PIN (personal identification number) to gain access to accounts.

INSTRUCTIONS for AUDIO LINE

Getting Started

  • Call us at 860-444-5104 and we will immediately initiate this service for you.
  • Then dial our AudioLine number 855-466-2616

MAIN MENU

Audio Response - Press 1
Rate Information - Press 2
Office Hours - Press 3
To end call - Press 9

Audio Response Menu

Enter account number followed by the pound sign

Enter pin # followed by the pound sign

Share account types & their numerical designations are as follows:

  • Regular Savings Account – 1
  • Checking (Share Draft) Account – 6 or 7
  • Holiday Club Account – 8
  • All-Purpose Club Account – 9
  • Visa Sweep – 18
  • Vacation Club Account – 19

For account info or to transfer funds - Press 1

  • Balance and transaction information - Press 1
    • Balance on all accounts – Press 1
    • Balance on a specific account - Press 2
    • Transaction history - Press 3
      • Last five transactions - Press 1
      • Last five deposits - Press 2
      • Last five withdrawals - Press 3
    • Interest and dividend information - Press 6
    • Previous menu - Press 8
  • Transfer funds - Press 2
  • Request check - Press 3
  • Stop payment - Press 4
  • Change pin number - Press 7

Rate information - Press 2

  • Consumer Loan Rates - Press 1
  • VISA and Credit Rates - Press 2
  • Share or CD Rates - Press 3
  • Mortgage Rates - Press 4
  • Previous Menu - Press 8
  • End This Call - Press 9 

Loan calculations - Press 3

  • Calculate loan payments - Press 1
  • Calculate loan term in months - Press 2
  • Calculate loan balance - Press 3
  • To have a loan application mailed to you - Press 4
  • To have a loan officer call you - Press 5

Access a different account - Press 5

To end call - Press 9