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Getting Started In order to register for home banking access you will need to call us at SIGN-ON with the temporary password which we will give you.
You will be asked to answer 6 questions. You will need to answer all 6 initially, but for every subsequent login you will need to answer only one of these questions each time you login to your account (they will be random). The use of this additional authentication layer in combination with your current User ID and a PIN greatly decreases the possibility of a "hacker" accessing your information. In addition, we will ask you to create a "short access phrase" and choose an image. For your initial login you will be asked to type in a phrase (anything you want) and choose an image. In the future, when you are logging in to your account you will see 5 images with random phrases underneath them. Your image and your phrase will appear somewhere within those 5 images, you will simply need to choose your combination. The purpose of this layer of security is to assure you that you are connected to our site and not some illegitimate site used for “phishing” . Phishing is the act of sending an e-mail directing a person to visit a website (that looks official, but is not) where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers. Please note that we will never request such information from you by email. If you need additional assistance please call us at 860-444-5104. To view our EFT Disclosure, please click here. How To Change Your Pin When on the Change Access Code page, type in your current PIN number in the old PIN number box.
Clicking the Ok button below will make the change. To execute the PIN change, press the "OK" button. A message will notify you if your PIN was changed successfully How To Change Your User ID When on the Change User ID page, type in your current user ID in the old user ID box.
Clicking the OK button below will make the change. To execute the user ID change, press the "OK" button. A message will notify you if your use ID was changed successfully. How To Funds Transfer This option may be used to transfer funds to sub-accounts within your own membership, or to transfer funds to accounts within other memberships. Select the "From Account", and "To Account" (the "To Accounts" available to transfer to are controlled by your Credit Union), type in the amount you wish to transfer (i.e. one hundred dollars and fifteen cents - 100.15), then press "Transfer". The transaction will be stated for you one last time, if you wish to proceed with the transaction press "Confirm", press "Cancel" to terminate the transfer. When the transfer is complete, the account balance in the Member Account Information box will be automatically updated. To Obtain Account History After selecting an Account Type from the Member Account Information Box (top left), the current account history is shown on the bottom of the screen. When the "Next" option is selected, the current to the most previous transactions are displayed. To Obtain Account Information The Member Account Information Box lists the Account Types and Current Balances within a membership. For detailed information on each Account Type select the radio box next to the desired account. Transaction Locator The Transaction Locator will locate transactions by a specific date, date range, dollar amount, check number range, and transaction type. To search for a transaction, fill in the desired criteria and press the "Locate" button. The located transaction(s) will be displayed on the bottom of the screen. Multiple transactions will be displayed ten at a time, most current to previous, select "Next" to view each page in sequence. Loan Applications There are different options available that can be applied for on-line applications. For your convenience, some of the information on the applications will be automatically provided, this information comes from the Credit Union files. Once the application is completed, press the "Submit" button. A Credit Union representative will receive and review the application. Because other pertinent information is required for the application, a representative will be in contact with you. On-line applications are a time saving option offered to you by your Credit Union. Please contact your Credit Union for any additional assistance. IRS Tax Information After selecting the Tax year to view, press "Show Info". The Dividend, Federal Income Tax Withheld, Early Withdraw Penalty, Mortgage Interest Paid, Mortgage Points Paid, and Interest on US Savings Bonds will be displayed for each Sub-Account with a grand total on the bottom of the screen. Download History The Transaction History Download option is a helpful financial tool. Select the Account type and Date Range you wish to project. Next, select one of the four file formats you would like to use. After pressing the "Download" button, place a blank diskette in the disk drive and select the "Save to Disk" option from the window that is displayed. The file is ready to be used in your choice of the four financial programs. Request Check To request a check from your Credit Union, select the account you wish to request the check from. Next, type the amount to withdraw (i.e. one hundred dollars and fifteen cents - 100.15), press "Submit Request" when finished. The Credit Union will mail the check directly to you. Stop Payment From the Stop Payment on Checks screen select the account type from which the check to be stopped originated. Next, fill in the check number(s), if there is only one check leave the To# blank. Also, fill in the Amount of Check and the Reason For the Stop (i.e. Lost, or Stolen.). Press Stop a Payment. After reviewing the request press Confirm to stop the check(s) listed, or press the Cancel button. Member Mail From the Member Mail System option any messages from the Credit Union may be received. If the New Message button is pressed, you may compose a message to your Credit Union Service Representative. Type the subject and the body of the message. Press Send. If you need additional assistance please call us at 860-444-5104. |
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